Hiring a professional cleaning service can greatly enhance the cleanliness and comfort of your home. Whether you are dissatisfied with a previous service or are hiring for the first time, selecting the right company requires careful consideration. Here are some crucial questions to ask when evaluating a cleaning service:

Before hiring a new cleaning service, verify if the company is bonded and insured. Ensuring that the employees are covered under this insurance is also important.

• Bonded: A bond is a form of insurance that protects and reimburses you if an employee steals anything from your home.
• Insured: Insurance covers liability for property damage, personal injuries, and workers’ compensation. This protects you from damages caused by the company’s employees and covers them for any injuries sustained on the job.

Ask for a certificate of insurance and consider contacting the insurance agent directly for verification.

Many cleaning businesses operate without a license, indicating they might also lack bonding and insurance. Hiring an unlicensed company can make you liable for legal, tax, and liability issues, as you are technically their employer.

The scope of house cleaning services varies. Routine cleaning typically covers bedrooms, bathrooms, the kitchen, living room, dining room, and basement, including vacuuming, dusting, and disinfecting.

Specialized services like move-in/move-out cleaning, spring cleaning, or deep cleaning may include additional tasks such as cleaning the refrigerator, oven, windows, blinds, and light fixtures.

Decide if you want to supply your own cleaning products or prefer the service to use theirs. Most cleaning services provide eco-friendly, unscented, or low-scented products. They should also be willing to use your equipment and supplies if requested.

Cleaning fees depend on the distance, size, and condition of your home, and the frequency of cleaning. One-time cleanings are typically charged by the hour, starting at $25-$30 per hour, while regular services are charged by the job. Initial estimates are subject to change based on the actual time and effort required.

The frequency of cleaning services depends on your household size and lifestyle. Single individuals in apartments may require bi-weekly cleanings, whereas larger families with pets might need weekly services.

Understand the hiring and training process of the cleaning company’s employees. Ideal companies perform background checks, provide insurance, and ensure employees are well-trained through instructional videos and on-the-job training with experienced staff. Request references to gauge the satisfaction of other customers.

Employee turnover in the cleaning industry averages 3 to 5 months. Companies with lower turnover rates often provide better service, as they retain their best employees. High retention indicates a company values its staff and maintains high service standards.

If you are unhappy with a cleaning, contact the company within 24 hours. They should offer to reclean your home at no additional cost. Even highly trained staff can make mistakes, and a reputable company will rectify any issues promptly.

Tipping is not required but is appreciated if you are pleased with the service. It is a powerful way to show your appreciation for their work.

Payment is typically due at the time of service. Accepted methods include cash, personal checks, and credit cards (if accepted by the company). For first-time services, the full estimated amount may be requested upfront, with any adjustments made after the service.

You might be wondering what information you can find on our website. questions regarding maid services and house cleaning services.

 can help you to find the answers to the most frequently asked

Safety: Ensure the cleaning company complies with federal and state laws for your protection. Verify how they handle your keys and if the same person will clean your home each time.

Prices/Rates: Obtain an estimate over the phone or schedule a free in-home estimate. The cost will depend on the size and condition of your home, and the type of cleaning required.

Hiring Professional House Cleaning Company: Professional companies provide reliability, trained employees, and peace of mind. They are better structured and more dependable than one-person operations.

Insured & Bonded: Verify the company’s insurance and bonding status to ensure protection against damages and theft.

References: A reputable cleaning company should readily provide references.

Subcontractors or Employees: Companies hiring employees are more reliable than those using subcontractors, who may not be insured or properly trained.

Choosing the right cleaning service requires careful consideration of several factors, including licensing, insurance, pricing, and employee quality. By asking the right questions and understanding what to expect, you can find a cleaning service that meets your needs and ensures a clean, safe home.